These family pack of 4 comes with two small and two medium toothbrush.

Bamboo Toothbrush - White - Family Pack of 4 - Med Soft

SKU: BamTB-01
£4.00Price
  • If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 30 days from receipt of the return.

    If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website).

    We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g batteries) are not covered for replacement during 'normal' use

    For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible faults instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure.

    We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.

    For items over £15, please contact us via email at peaceanddoveshop@gmail.com describing the type and extent of the fault and we will advise you how to proceed.

    Please do not place duplicate orders for replacement of damaged/faulty goods.

    For heavy, courier delivered items of the value of over £15 sale price before VAT with visible fault (s) that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)

    In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure. If the goods you have returned are found not to be faulty, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

    In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail or by using the Contact Us page on the website) within 48 hours of receipt of the goods. For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible damage instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure.


    In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure(see condition 8 below). Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.

    If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

    PLEASE DO NOT PLACE DUPLICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.

    If, by mistake we supply you with an incorrect item, you must notify us within 30 days. If your customer wishes to return the item for replacement it must be in lines with our Returns Procedure. Depending on the value of the item, the customer is free to keep the item if they are happy with it, and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid for a PayPal request will be sent for the difference.

    If the projected reasonable carriage costs for an item to be returned exceeds the value of the item, we will ask for photographic evidence that the item is incorrect, the end customer is then free to dispose of the incorrect item in the manner most convenient to themselves.

    The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot or received proof of postage, the correct items will be shipped within 2 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.

    In the event of an item of over 2kg in weight we can arrange a courier collection at the same time as the correct item is delivered (this service is only available if there will be somebody present at the delivery address to accept the delivery and pass back the incorrect goods).

    PLEASE DO NOT PLACE DUPLICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.

    If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying us of the cancellation providing we have received the item back.

    The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.

    This condition does not apply to perishable (those items supplied with a printed Use By date) items, unless previously agreed in writing.

    If, by mistake we supply you with extra items, you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website) The item(s) should be returned to us in line with our Returns Procedure. Once the goods have been returned to the Despatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.

    If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.

    We class an order as non-delivery if it has not arrived within 2 weeks. You have 21 days from when you made you payment to notify us of any missing, damaged or faulty items. Orders over this time period will not refunded or replaced. Please contact us via email or the ‘contact us’ form on the website. Please provide us with the original order number as reference.

    We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods within the required 21 days.


    We try to keep our website as up-to-date as possible, however we do not have a real time system. If there are any out of stock items we will notify you within 2 business days, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.

    We will contact you on every out of stock item by email. We will hold the order until 3pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.

    A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.

    Please note we do not offer a back-order service. Our website will display estimated delivery times for most products. Also, you can sign up for 'back to stock' email notifications. Both these options are available via the website only and are visible once you are logged in.

    Returns Procedure

    Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
    Items should be returned in their original packaging and 'as new' to the Despatch Depot:

    Ancient Wisdom dropshipping,

    Europa Drive, Shepcote business park

    S9 1XT


    Before returning any items, you must inform us of the reason for the return.

    In the event of an item returned not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

    We advise that customers return items of high value (£15 or more) a return signed for second class.

    If an item(s) is returned to us without any written communication, and not in line with our returns procedure, we will not compensate for any transport costs involved.

  • Delivery will be made to the address specified through our checkout when you complete your order. Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.

    If a order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and pay for postage if you still wish to have the order.

    Orders are aimed to be delivered within 3-5 working days after despatch. Please note a working day is any day other than weekends and Bank or other Public Holidays.

    We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Peace and Dove will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

    Postal orders can take up to 7 working days to arrive after an order is placed. If a non tracked order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.